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Frequent Party Rental Questions
Thank you for considering Jumping Monkey for your next party or event. Here you'll find a list of common questions regarding party rentals from Jumping Monkeys. We understand that this list will not cover every question or concern you have, so if you don't find what you're looking for here, please call us at
(816) 945-9181 and we will be happy to assist you. We love hearing from our customers, new and returning, and we're looking forward to hearing from you soon!
Q: Does the price include set up and delivery?
A: Yes, although delivery fees may apply for areas further than 15 minutes from our place of business. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, we deliver to almost all cities in the Kansas City metro area. Delivery fees do apply for cities further than 15 minutes from our place of business but those fees are clearly stated upon check out.
Q: Does the standard 6 hour rental time include your set up time?
A: Rentals of our inflatable products (bounce houses, combo units, and slides) are guaranteed for at least 6 hours, but you will generally have them for 7 to 12 hours depending on our delivery schedule. Therefore, please pick the delivery time appropriately to ensure that the inflatable product will be reserved for the duration of your party. The 6 hour time does not include set up so you will have your unit for at least 6 FULL hours of fun, if you so choose. When you are shopping around make sure you compare apples to apples. A lot of companies won't guarantee a full six hours.Many companies give you 4 and charge more for additional hours.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we deliver between 9am and 12pm. If we have a lot of rentals that day, we may need to set up even earlier or a tad bit later. We will work with you to ensure you have your rental in plenty of time. You will be contacted 1-2 days before your rental for confirmation and further details.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Jumping Monkeys cleans and disinfects before every rental so you know it's clean.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable price. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our refund and weather policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a minimum of a $50 Credit Card deposit, larger than normal orders require more. They are fully refundable if you cancel your order at least 7 FULL days prior to your rental date. If you cancel between 2-7 days prior to your rental unfortunately no refund will be given.
Q: How big are the jumps?
A: Most of our jumps are 15ft x 15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Larger inflatables may also require multiple outlets on different circuit breaks as well. For those items a generator can be rented OR an outside and inside plug typically work.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Upon delivery you will also receive a set of rules and safety instructions, and most of the inflatables have rules on them.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Is sales tax included?
A: Sales tax is NOT included in ANY of our prices. As you go through the checkout process you will see the sales tax applied. All companies have to pay the sales tax on the rental items. Some include it in the price others do not. It is important to understand that ours do not with the current pricing.
Q: Why do the pictures of your items look different?
A: We try to minimize the use of commercial photographs. We want you to see and understand exactly what our units look like. Some of our units even have a few imperfections. Nothing that is a safety concern but the units have been used and over time they do develop normal wear and tear. We want you to see exactly what you are getting into so there are no surprises. We wish more of our competitors did the same. While many units are newer, time and abuse can make the inflatable you are renting something other than a perfect commercial, out of the box picture you see on other sites. Check out our Facebook page for even more pictures.
Q: Do you have insurance?
A: Yes we have liability insurance for our protection.
Q: Are inflatables safe?
A: This a really important question for everyone involved. Obviously there wouldn't be a huge market for them if they weren't but with recent news stories over the last several years perception has changed a little. Unfortunately a few bad operators, now have every operator answering this question. It is important to note that by their very nature they are safe. You are jumping on vinyl and air typically not more than a couple feet off the ground. When inflatables, or anything else for that matter, turn dangerous are when rules aren't followed. Rules and regulations are in place for a reason, SAFETY. When these rules are ignored or not managed correctly accidents can happen.
Q: Why Jumping Monkeys Inflatables?
A: Ah, the million dollar question. The reality is there are other choices out there and they will all say similar things about great customer service, safety and quality. We of course say that our service, safety and quality are second to none as well but above and beyond that there are 2 things that really push us over the top. 1) The ability to complete the entire transaction online. Reserve and pay for your order all at one time. It is extremely easy to use. No more calling the company, waiting for a call back, talking to them and then paying the day of the event. What a hassle that is. 2) Our product offerings. We try to provide unique inflatables. Of course we have other similar units but we also try to provide something a little different as well. You will also find other unique items in the Other items section. Items for kids and parents of all ages to ensure a great party for everyone. We are committed to fun, for everyone... not just the birthday/event child. Most importantly we make the party more fun and less work for the party planner, often times the parents.