Frequently Asked Party Rental Questions
Thank you for considering KC Party Rentals for your next party or event. Here you'll find a list of common questions regarding party rentals from KC Party Rentals. We understand that this list will not cover every question or concern you have, so if you don't find what you're looking for here, please call us at
Q: Does the price include set up and delivery?
A: Yes, we bring all the extension cords, blowers and tarps needed. We will set it up and take it down for the price posted. There is a delivery fee to most areas. The delivery is free to anyone 5 miles our less from our warehouse in Pleasant Valley MO, and $2 per mile after that.
Q: Do you deliver to other cities?
A: Yes, we deliver to almost all cities in the kansas city metro area, and even beyond under the right circumstances. Delivery fees do apply for certain cities but those fees are clearly stated upon check out.
Q: Does the standard 6 hour rental time include your set up time?
A: Rentals of our inflatable products (bounce houses, combo units, and slides) are guaranteed for at least 6 hours, but you will generally have them for 7 to 12 hours depending on our delivery schedule. Therefore, please pick the delivery time appropriately to ensure that the inflatable product will be reserved for the duration of your party. The 6 hour time does not include set up so you will have your unit for at least 6 FULL hours of fun, if you so choose. When you are shopping around make sure you compare apples to apples. A lot of companies won't guarantee a full six hours. Many companies give you 4 and charge more for additional hours. If you only need it for 4 hours, however, the price is still as posted.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we deliver between 8am and 2pm. If we have a lot of rentals that day, we may need to set up even earlier or a tad bit later. We will work with you to ensure you have your rental in plenty of time. You will be contacted 1 day before your rental for confirmation and further details.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The bounce house should be clean when you get it. KC Party Rentals cleans and disinfects weekly. Many of our items are less than a 2 years old which also means they have seen less wear and tear.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. It typically costs less than $0.25 per blower to power.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity, or even if they do they require a generator. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable price. Also, parks are first come, first serve so get your spot early in the day. There is a park fee as well ($40). This fee is due to the time sensitive nature of most parties at parks.
Q: What payments do you take?
A: Cash or Credit Cards. We will also take checks from businesses or other organizations but sorry, no personal checks. If paying by cash, please have exact change as our drivers do not carry cash. Also please let us know before hand. A deposit is required on all rentals. If a deposit is not made, and we have not been contacted or been able to contact you (we will try multiple times) then the order will be cancelled. Again, we do accept cash but contact needs to be made so we understand the method of payment.
Q: What if we need to cancel?
A: Please check out our refund and weather policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a minimum of a $50 Credit Card deposit, larger orders require more. They are fully refundable if you cancel your order at least 7 FULL days prior to your rental date. If you cancel between 2-7 days prior to your rental unfortunately no refund will be given.
A: Most of our jumps are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 850 pounds so we need a clear path with ample room. Larger inflatables may also require multiple outlets on different circuit breakers as well. For those items a generator can be rented OR an outside and inside plug typically works.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Upon delivery you will also receive a set of rules and safety instructions, and most of the inflatables have rules on them.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Why KC Party Rentals?
© KC Party Rentals. All rights reserved.
Powered by EventRentalSystems