Thank you for considering KC Party Rentals for your next party or event. Here you'll find a list of common questions regarding party rentals from KC Party Rentals. We understand that this list will not cover every question or concern you have, so if you don't find what you're looking for here, please call us at (816) 945-9181 and we will be happy to assist you. We love hearing from our customers, new and returning, and we're looking forward to hearing from you soon!

Q: Why is the price of the item different then I see online?

A: This could be due to a couple different things: 1) we have a busy weekend and prices increase 10% for demand based prices, most common on Saturdays and holidays. 2) it could be different if you are booking for more than 6 hours. Prices online are for 6 hours. Longer than that is additional.

Q: Does the price include set up and delivery?

A: Prices include setup and breakdown but don't include delivery or sales tax. Our delivery fee is a flat $25, plus mileage from our warehouse to your event location. Mileage rates are $4 per mile for distances under 50 miles and $5 per mile for distances over 50 miles. Some deliveries require additional delivery fees as multiple or specialized vehicles may be required.

Q: Can I pick up my order?

A: Yes, you are welcome to avoid delivery fees by picking up from our warehouse Monday-Friday 9am-3pm. Only items in the Customer Pickup Items category are eligible to be picked up. There are some items, such as tents, stages, and dance floors, that require delivery and are unavailable for customer pickup.

Q: For customer pickups, do you load and unload my order into my vehicle?

A: No, It is your responsibility to load the items and secure them in your vehicle. After checking in with the office, an employee will retrieve your order from our warehouse and bring it to your vehicle. When you return your order, it is your responsibility to unload the items from your vehicle.

Q: Do you deliver to other cities?

A: Yes, we deliver to almost all cities in the Kansas City metro area. Delivery fees do apply for all cities but those fees are clearly stated upon check out.

Q: Does the standard 6 hour rental time include your set up time?

A: Rentals of our inflatable products (bounce houses, combo units, and slides) are guaranteed for the hours you rented, but you might have them for 7 to 12 hours depending on our delivery schedule. Therefore, please pick the delivery time appropriately to ensure that the inflatable product will be reserved for the duration of your party. The 6 hour time does not include set up so you will have your unit for at least 6 FULL hours of fun, if you so choose.

Q: When do you set up?

A: Generally we deliver between 9am and 5pm. We will provide a two hour delivery window and work with you to ensure you have your rental in plenty of time. You will be contacted before your rental for confirmation and further details. If your event is time sensitive, less than two hours available for delivery or pick up, we have to charge a $125 time sensitive fee to ensure we can accommodate the event.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 75ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: Is your event at a public park or space? This includes parks, community centers, public event spaces, etc.

A: If your event is held at a public park or community space, ensure you have the necessary power supply. You can rent a generator through Concessions and Add-ons. Or, you can provide a generator that is at least 3500 watts per outlet or better. Please note that due to the increased time and access requirements for certain events, a fee of $125 will be applied. This charge helps cover the extra resources needed to ensure the smooth execution of these events.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our refund and weather policies page for details.

Q: Do you require a deposit?

A: Yes, all orders require a security deposit. This fee is 50% of the total rental charge. A CC# is also required on file in order to place an order, unless otherwise approved. If no CC# is placed on file, the order will remain a quote.

Q: What surfaces do you set up on?

A: We can set up on grass, dirt, asphalt, and concrete. Sorry, we can't set up inflatables on any type of rocks as the constant rubbing will wear through the vinyl but we can set up tents on gravel.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office. Upon delivery you will also receive a set of rules and safety instructions, and most of the inflatables have rules on them.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, exceeding weight limits) you will be responsible for all damages up to and including replacement of the unit, blower, etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: Is sales tax included?

A: Sales tax is NOT included in ANY of our prices. As you go through the checkout process you will see the sales tax applied.

Q: Do you have insurance?

A: Yes we have liability insurance for our protection.

Q: Are inflatables safe?

A: This a really important question for everyone involved. Obviously there wouldn't be a huge market for them if they weren't but with recent news stories over the last several years perception has changed a little. Unfortunately a few bad operators, now have every operator answering this question. It is important to note that by their very nature they are safe. You are jumping on vinyl and air typically not more than a couple feet off the ground. When inflatables, or anything else for that matter, turn dangerous are when rules aren't followed. Rules and regulations are in place for a reason, SAFETY. When these rules are ignored or not managed correctly accidents can happen.


Q: Why KC Party Rentals?

A: Ah, the million dollar question. The reality is there are other choices out there and they will all say similar things about great customer service, safety and quality. We of course say that our service, safety and quality are second to none as well but above and beyond that there are 2 things that really push us over the top. 1) The ability to complete the entire transaction online. Reserve and pay for your order all at one time. It is extremely easy to use. No more calling the company, waiting for a call back, talking to them and then paying the day of the event. What a hassle that is. 2) Our product offerings. We try to provide unique inflatables. Of course we have other similar units but we also try to provide something a little different as well. You will also find other unique items in the Other items section. Items for kids and parents of all ages to ensure a great party for everyone. We are committed to fun, for everyone... not just the birthday/event child. Most importantly we make the party more fun and less work for the party planner, often times the parents.